Refund Policy

Thank you for using our platform. We value transparency and fairness in all transactions. Please read this Refund Policy carefully before purchasing any credits, subscriptions, or AI-generated services.

1. General Policy

All purchases made through our platform — including credits, subscriptions, or digital content generated by AI — are considered final and non-refundable, except where required by law or explicitly stated otherwise in this policy.

Digital products are delivered instantly after payment; once the service or generation process has started, we cannot reverse or recover our computing and hosting costs.

However, we will always work with you in good faith to resolve issues such as:

• Duplicate or accidental charges.
• Failed deliveries due to technical errors on our side.
• Fraudulent transactions (after verification).

2. Eligibility for Refunds

You may request a refund within 7 days of purchase if:

• The payment was processed in error (e.g., duplicate billing).
• The AI service or product was not delivered due to system failure.
• You were charged but did not receive access to the purchased feature or content.
• The content delivered was corrupted or incomplete, and reprocessing failed.

Refunds are not available if:

• The service or AI generation has successfully started or completed.
• You changed your mind or decided not to use the product.
• The dissatisfaction is subjective (e.g., “didn’t like the output style”).
• The payment was made using promotional credits, coupons, or third-party bundles.

3. Refund Process

To request a refund:

• Contact our support team at Support@motionfantasy.com within 7 days of purchase.
• Include your transaction ID, payment method, date, and description of the issue.
• Our team will review your case and respond within 5–7 business days.

If approved:

• Refunds will be returned to your original payment method (Stripe, PayPal, Paddle, etc.).
• Processing time may vary depending on your bank or payment provider (typically 5–10 business days).

4. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Cancellation prevents future renewals; it does not automatically trigger a refund for the current billing cycle.

To avoid renewal charges, cancel at least 24 hours before your next billing date. If a renewal was accidental, please contact support immediately — we may refund at our discretion if the AI services were not yet used during the new billing period.

5. Credits and Usage

• Purchased credits are non-transferable and non-refundable once used, partially or fully.
• If a technical error causes credits to be deducted without generation or result delivery, our system will automatically restore or refund them.
• Unused credits may expire after a stated validity period (see your account dashboard).

6. Fraud, Abuse, and Chargebacks

• Users who abuse refund requests or initiate unauthorized chargebacks may have their accounts suspended.
• Fraudulent disputes will be reported to our payment processor and, if necessary, relevant authorities.
• We may retain necessary transaction logs to defend against false claims, in accordance with our Privacy Policy.

7. Legal Compliance

This policy complies with applicable consumer protection laws, including:

• The EU Digital Content Directive (2019/770)
• The UK Consumer Rights Act (2015)
• Relevant U.S. state and federal laws

Your statutory rights as a consumer are not affected.

8. Contact

If you have questions about this policy or your specific case, please contact:

• Support Team
• 📧 Support@motionfantasy.com
• 📅 Available Monday–Friday, 9:00–18:00 UTC
• 🌍 We respond in English within 3–5 business days.

9. Our Commitment

We want every user to have a safe and satisfying experience. If you encounter an issue, reach out before opening a dispute — our team will always try to make it right.